1 Introduction & Definitions
cg999 is an online entertainment platform that provides casino games, sports betting, crash games, mines, and various other online gaming options for users in Bangladesh. These Terms & Conditions ("Terms") form a legal agreement between cg999 ("we", "our", "platform") and any user ("you", "member").
The key terms used in this document are defined as follows:
- Platform: The cg999 website, applications, and related services.
- Account: Your personal gaming account registered on the platform.
- Balance: The total of real money and bonus funds held in your account.
- Bonus: Promotional credits or rewards granted by cg999.
- Wagering: The total bet amount required to become eligible to withdraw bonus funds.
These terms are written in Bengali, but may be read alongside the English version if needed. In the event of any dispute, the English version shall take precedence.
2 Eligibility & Account
2.1 Age Requirement
To use the cg999 platform, you must be 21 years of age or older. Minors are strictly prohibited from opening an account or using the platform. If any discrepancy is found during age verification, the account will be closed immediately and all balances may be forfeited.
2.2 Registration Terms
The following conditions must be met to open an account on cg999:
- You are an adult registering under your own name.
- You may open a maximum of one (1) account — multiple accounts under a single person's name are not allowed.
- All information provided at the time of registration must be accurate, complete, and up to date.
- Registering using another person's identity is not permitted.
- Registrations from locations where the platform is prohibited will not be accepted.
2.3 Identity Verification
cg999 reserves the right to verify the identity of any account holder at any time. For this purpose, a copy of a national ID card, driving licence, or passport may be requested. Withdrawals may be temporarily suspended until verification is complete.
3 Account Security
The security of your cg999 account is entirely your own responsibility. Keep your account password and login details safe and do not share them with any third party.
- You are responsible for all activity carried out from your account.
- If you suspect unauthorised access to your account, go to the login page immediately to change your password and notify the support team.
- cg999 will never ask for your password via email or chat.
- Stay alert to suspicious links or phishing emails.
The platform uses SSL encryption technology to keep your data secure. However, cg999 will not be liable for any issues arising from weaknesses in your internet connection.
4 Deposits & Withdrawals
4.1 Deposit
The following payment methods are currently available for deposits on cg999:
- bKash — Bangladesh's most popular mobile banking service.
- Nagad — The postal department's mobile financial service.
- Rocket — Dutch-Bangla Bank's mobile wallet service.
Deposits are generally credited to your account instantly. If a deposit does not appear, contact the support team with proof of the transaction.
4.2 Withdrawal
The following rules apply when withdrawing funds from your account:
- Minimum withdrawal: ৳1,000.
- Withdrawals can only be made using the same payment method used for the deposit.
- Withdrawal requests are generally processed within 1 hour.
- The applicable wagering requirements must be met before withdrawing bonus funds.
- Withdrawals may be delayed if identity verification has not been completed.
cg999 reserves the right to temporarily suspend withdrawals in the case of suspicious transactions.
5 Bonuses & Promotional Offers
5.1 Welcome Bonus
New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example:
- Deposit ৳1,000 → Bonus ৳1,500 → Total Balance ৳2,500
- Deposit ৳28,000 → Bonus ৳20,000 → Total Balance ৳48,000 (bonus capped at maximum limit)
5.2 Wagering Requirements
A 25x wagering requirement must be met before withdrawing bonus funds. Wagering is calculated on the bonus amount only, not the total balance. Example: ৳1,500 bonus × 25 = winnings from the bonus can be withdrawn after completing ৳37,500 in bets.
5.3 General Bonus Rules
- Each promotion has its own validity period and conditions — these will be communicated separately.
- Multiple bonuses cannot be combined at the same time unless explicitly stated.
- If bonus abuse or manipulation is detected, the bonus will be cancelled.
- cg999 reserves the right to modify or cancel any bonus or promotion.
6 Game Rules
All games operated on the cg999 platform are run through approved software providers and use Random Number Generator (RNG) technology to ensure fair play.
- The individual rules for each game can be found within the game's interface.
- If a game is left incomplete due to a network outage, the outcome will be determined according to the server logs.
- cg999 is not obliged to pay out prizes that were displayed incorrectly due to a technical error.
- In sports betting, if a scheduled event is cancelled, the bet amount will be refunded.
- Placing bets on the same match from multiple accounts is not allowed.
7 Prohibited Activities
The following activities are strictly prohibited on the cg999 platform:
7.1 Fraud & Manipulation
- Abusing bonuses using multiple accounts.
- Using bots, automated software, or artificial intelligence to operate games.
- Colluding with other members to control game outcomes.
- Exploiting any technical vulnerability in the platform.
7.2 Illegal Activities
- Money laundering or using funds obtained from illegal sources.
- Using another person's identity or payment information.
- Cyberattacks or hacking attempts against the platform.
- Submitting false identities or documents.
If any of the above activities are detected, the account in question will be closed immediately, the balance will be forfeited, and legal action may be taken.
8 Privacy & Data
cg999 places the highest importance on the privacy of your personal information. Full details of how your data is collected, used, and kept secure can be found on our Privacy Policy page.
- Your information will never be sold or rented to third parties.
- Necessary information may be collected for identity verification and fraud prevention.
- Information may be disclosed to authorities where legally required.
- Requests to access, correct, or delete your data can be submitted to the support team.
9 Limitation of Liability
cg999 will not be liable in the following circumstances:
- If a game or transaction is disrupted due to internet disconnection or slow connection speed.
- If loss is caused by a fault in third-party software or services.
- If the service is suspended due to unavoidable circumstances such as natural disasters, war, or legal restrictions.
- If your account password or login details are obtained by another person.
The platform provides its service on an "as-is" basis and makes no guarantee of uninterrupted service. However, we always strive to ensure the highest quality of service.
10 Account Suspension & Termination
10.1 Closure by cg999
cg999 may temporarily or permanently close your account in the following circumstances:
- Any violation of these terms.
- If evidence of fraud or suspicious transactions is found.
- Failure to complete identity verification.
- On the basis of a legal directive.
10.2 Closure by the User
You can contact the support team at any time to request closure of your account. Please withdraw any eligible balance before closing your account.
Voluntary breaks or self-exclusion options are also available for responsible gaming. Visit our Responsible Gaming page to learn more.
11 Changes & Updates
cg999 reserves the right to change or update these terms and conditions at any time. In the event of changes:
- The update date will be displayed at the top of this page.
- Notifications will be sent via email or on the platform for important changes.
- Continuing to use the platform after updated terms are published will be considered as your acceptance of the new terms.
- You have the right to close your account if you do not agree to the new terms.
12 Contact
Contact us for any questions or feedback regarding these terms and conditions:
- Email: [email protected]
- Live Chat: Chat directly from any page on the platform.
- Support Hours: 24 hours, 7 days a week — in both Bengali and English.
cg999 strives to provide prompt and honest resolution to all valid complaints and questions. Our goal is to ensure a safe, transparent, and enjoyable gaming environment for all members.