cg999's Privacy Policy

1Introduction

cg999 ("we", "our", or "platform") is firmly committed to protecting the privacy of its users ("you"). This Privacy Policy ("Policy") provides a clear description of the personal information we collect when you use our website https://cg999.bar, how that information is processed, how long it is retained, and when or how it may be shared with third parties.

By using our platform, you agree to the data processing practices described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services or contact our support team.

2What Information We Collect

cg999 collects only the information that is necessary for the proper operation of our services. We may collect the following types of information:

2.1 Personal Identification Information

• Full name
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• National ID card or passport details (during the verification process)

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction processing)
• Transaction history — deposit and withdrawal records
• Wallet balance and bonus usage details

2.3 Technical and Usage Information

• IP address and device identification details
• Browser type and version
• Operating system
• Page view logs, session duration
• Gaming activity and betting history

3How We Collect Information

We collect information in several ways:

• Directly provided: When you open an account, make a transaction, fill out a form, or contact us.
• Automatic collection: Through cookies, log files, and similar technologies when you use our site.
• From third parties: Verification information from identity verification agencies or payment processors.

4Purpose of Using Information

cg999 uses your information only for the following legitimate purposes:

• Account registration, identity verification, and age confirmation
• Providing betting and gaming services
• Processing deposits and withdrawals via bKash, Nagad, and Rocket
• Managing bonuses, promotions, and VIP rewards
• Providing customer service and support
• Preventing fraud, money laundering, and illegal activity
• Complying with responsible gambling guidelines
• Improving service quality and refining the user experience
• Meeting applicable legal and regulatory obligations

5Sharing and Disclosure of Information

cg999 may share information only in the following limited circumstances:

5.1 Service Provider Partners

We may work with trusted third-party service providers for specific tasks related to payment processing, identity verification, and technology infrastructure. These parties process information only in accordance with our instructions and may not use it for their own purposes.

5.2 Legal Obligations

If an obligation to disclose information arises under a court order, a request from law enforcement agencies, or applicable law, cg999 may provide that information.

5.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the successor entity. You will be notified in advance in such cases.

6Data Protection and Security

cg999 has adopted industry-standard technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmissions are encrypted through secure protocols.
• Data Centre Security: Secure server infrastructure at both the physical and digital level.
• Access Control: Only authorised personnel can access information on a need-to-know basis.
• Regular Security Reviews: Periodic audits are conducted to identify and address potential vulnerabilities.
• Password Hashing: User passwords are never stored in plain text.

However, no method of data transmission over the internet is 100% secure. While we take every precaution, in the event of an incident we will notify you promptly and take the necessary steps.

7Cookies and Tracking Technologies

The cg999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Cookies We Use

• Essential Cookies: To maintain login sessions and ensure core functionality.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To monitor site usage and improve our services.

You can disable cookies through your browser settings, but doing so may limit some functionality.

8Third-Party Services

cg999 may use third-party software or services such as game providers, payment gateways, and analytics services. These third parties have their own privacy policies and may independently collect certain information to provide specific services.

We are careful in selecting our partners and work only with those who maintain high standards of data protection.

9Data Retention Period

We will retain your information only for as long as it is necessary or legally required:

• For the entire duration your account is active and for a specified period after it is closed.
• Financial transaction records will be retained for the period prescribed by applicable law.
• If a dispute needs to be resolved, the relevant information will be kept until the dispute is resolved.

Once the specified period has ended, we will securely delete your information or modify it so that it can no longer be identified.

10User Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to have incorrect or incomplete information corrected.
• Deletion: The right to request that your information be deleted in certain circumstances.
• Objection to Processing: The right to object to the use of your information for specific purposes.
• Portability: The right to receive your information in a structured format.

To exercise these rights, contact us at [email protected]. We will generally respond to your request within a reasonable time. Please note that in certain circumstances, such as legal obligations or the need to prevent fraud, we may be required to retain some information.

11Privacy of Minors

cg999 provides services only to users aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

If we are informed or become aware that a minor is using our services, we will immediately close that account and delete all associated information.

If you suspect a minor is using cg999, please let us know.

12Changes to This Policy

cg999 reserves the right to update this Privacy Policy at any time. In the event of any significant changes, we will:

• Publish the revised policy on this page.
• Update the "Last Updated" date at the top of the page.
• Notify you by email in the case of important changes.

Your continued use of our services after the changes will be considered as your agreement to the new policy. If you do not agree after the new policy takes effect, please contact us about closing your account.

13Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support service available

Our support team is able to respond in both Bengali and English.