Frequently Asked Questions
All your questions answered at cg999
From deposits and withdrawals to cricket betting and responsible gaming — find clear and straightforward answers to the most commonly asked questions by Bangladeshi players about cg999 on this page.
Whether you are new to cg999 or a regular player, it is natural to have questions. On this FAQ page, we have organised answers into four sections covering deposits and withdrawals, bonus terms, cricket and sports betting, and responsible gaming. Each answer has been written with the real experience of Bangladeshi players in mind. Click on any question below to instantly see the answer.
Withdrawals
How to withdraw funds
The minimum withdrawal amount at cg999 is ৳1,000. If your account balance is at or above this amount, you can submit a withdrawal request at any time via bKash, Nagad, or Rocket. Once the request is approved, the funds typically reach your wallet within 1 hour.
To withdraw bonus funds, you must first meet the wagering requirement. The welcome bonus at cg999 requires you to wager 25 times the bonus amount. For example: if you receive a ৳1,500 bonus, you must complete a total of ৳37,500 in bets before withdrawing the bonus winnings. This wagering is calculated on the bonus amount only, not on the deposit amount.
Withdrawals are usually processed within 1 hour. However, there may be a slight delay due to verification processes or network issues. If you have waited longer than this, contact our 24/7 live chat or send an email to [email protected]. Providing your request number and transaction details will help identify the issue quickly.
No, cg999 only approves withdrawals to a mobile wallet registered in the player's own name. Your bKash, Nagad, or Rocket number must match the name on your cg999 account. This is our standard policy to ensure security and prevent fraud.
No, cg999 only approves withdrawals to a mobile wallet registered in the player's own name. Your bKash, Nagad, or Rocket number must match the name on your cg999 account. This is our standard policy to ensure security and prevent fraud.
cg999 does not charge any additional fees on withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges — this depends entirely on the mobile financial service provider's own policies. For the best experience, familiarise yourself with the fee structure of your preferred wallet.
Safety & Wellbeing
Responsible Gaming
Yes. cg999 places the highest importance on player wellbeing. If you want to take a short break (cooling-off) or a longer break (self-exclusion), contact our 24/7 live chat or reach us at [email protected]. Our support team will help set the appropriate limits on your account.
Start by reading our responsible gaming page. You can also contact a local mental health centre in Bangladesh for professional advice and support on mental health matters. cg999's support team is always available via 24/7 live chat and email to point you in the right direction.
Some common signs are: repeatedly increasing bets to chase losses, spending more time gambling than with family or on work, hiding financial losses, trying to stop gambling but failing, or feeling excessive anxiety and stress. If you notice these signs, please reach out to us.
cg999 strictly enforces a 21+ age policy. Only those aged 21 or above may create and use an account on this platform. Proof of identity may be requested at any time for age verification. Gambling by minors is strictly prohibited.
Yes. cg999 encourages responsible gaming and gives players the option to set their own limits. If you let us know via live chat or email, the support team will arrange to add deposit or betting limits to your account. This is completely confidential and voluntary.
Payments
Deposits
The minimum deposit amount at cg999 across all payment methods is ৳300. That means you can start enjoying slots, cricket betting, crash, or mines games with just three hundred taka. This amount can be deposited via bKash, Nagad, or Rocket.
cg999 currently supports three popular mobile payment services in Bangladesh: bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. Both deposits and withdrawals are available through all three methods. The same minimum amount applies for each method.
First, log in to cg999 and go to the deposit section. Select Nagad and enter the amount (minimum ৳300). Follow the instructions shown on screen to complete the payment using your Nagad app or USSD code. Once payment is confirmed, your balance is usually updated within a few minutes.
After a successful payment, the balance is usually updated within a few minutes. If it has not updated after 15-20 minutes, contact us via live chat or at [email protected] with your mobile wallet transaction ID and amount. Sending a screenshot will help resolve the issue faster.
cg999 does not impose any deposit fees. The full amount you deposit goes into your gaming balance. However, the mobile financial service provider (bKash, Nagad, or Rocket) may charge their own transfer fee — this depends on the amount and may vary according to the respective service's fee structure.
New players at cg999 receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: deposit ৳1,000 and get a ৳1,500 bonus, giving you a total of ৳2,500 to play with. To withdraw the bonus, you must wager 25 times the bonus amount.
Betting
Cricket & Sports Betting
Yes, cg999 offers live in-play betting. The ability to place bets according to the changing situation as a match unfolds makes this type of betting particularly exciting. Live markets allow you to analyse the situation after every ball and make informed decisions.
cg999 offers betting on BPL, the T20 World Cup, IPL, and various other major international cricket tournaments. Betting markets are also available for other popular sports including football and kabaddi. You can see the list of available matches and markets in the cricket section.
The most popular markets include: match winner (which team will win), top batter (who will score the most runs), top bowler, over/under runs, type of first wicket, and runs in a specific over. For example, in a Bangladesh vs India match, you can place bets across each of these markets.
An accumulator bet (or "acca") is a combo bet where you place bets on multiple matches at once. The odds for each event are multiplied together, so the potential winnings are much higher. However, if any one of the bets is wrong, the entire bet is lost. It is a high-risk, high-reward strategy — more popular among experienced bettors.
Odds are a number that shows how much you can win. For example, if a team's odds are 2.5, a winning ৳100 bet would return a total of ৳250 (৳150 profit). The lower the odds, the more likely that team is considered to win. cg999 displays the odds for each market clearly.
At cg999, alongside cricket, betting markets are available for football, kabaddi, and several other international sports. Markets are also available for FIFA, tournament-level football, and popular sports from South Asia. Visit the cricket & sports section to see the latest available sports.
Have more questions? We are always here to help
cg999's support team is available in both Bengali and English, 7 days a week, 24 hours a day. For any issue, contact us through any of the following channels.